Refund policy

At Moroots, we stand behind the quality of our products and want you to feel confident in your purchase.

30-Day Money-Back Guarantee

If you are not satisfied with your order, you may request a refund within 30 days of delivery. We offer this guarantee so you can try Moroots Hair Oil with peace of mind.

Eligibility for Refunds

To qualify for a refund:

  • Your request must be made within 30 days of receiving your order

  • The product must not be excessively used (at least half of the product remaining is recommended)

  • Proof of purchase (order number or receipt) is required

Non-Refundable Items

We do not accept returns or refunds for:

  • Products marked as final sale

  • Orders where multiple refund claims are made (abuse of policy)

  • Shipping fees (unless the issue was caused by us)

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with photos. We will replace the item or issue a full refund at no additional cost.

Refund Process

Once your request is approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank

How to Request a Refund

To start a refund, contact us with:

  • Your full name

  • Order number

  • Reason for request

Send requests to: support@moroots.shopify